Shipping policy

5. DELIVERY AND STORAGE

5.1 Delivery Fees

A delivery fee will apply to each order placed with Perfectly Plush KZN. The applicable delivery fee will be calculated based on the Goods purchased, the delivery address and the delivery option selected, and will be communicated to you before you complete your purchase.

Delivery options and associated fees may vary depending on the contents of your order and the delivery address provided.

5.2 Additional Delivery Charges

Additional delivery charges may apply depending on the delivery address, location and nature of the Goods being delivered.

Additional charges may apply, for example, to deliveries to outlying or remote areas, large or bulky furniture items, specialised deliveries or deliveries requiring additional handling or equipment.

The applicable delivery fee and any additional charges relating to your order will be communicated to you before or at the time of purchase and must be paid in accordance with the applicable payment terms.

Perfectly Plush KZN reserves the right to amend its delivery fees from time to time. Any applicable fee for an order will be confirmed before the order is finalised.

5.3 Delivery of Goods

Perfectly Plush KZN will arrange delivery of your Goods to the delivery address provided by you when placing your order.

You are responsible for ensuring that the delivery address and contact details provided to us are accurate and complete. We cannot be held responsible for delays, failed deliveries or additional costs arising from incorrect or incomplete information supplied by you.

Our standard delivery hours are generally 09:00 to 17:00, Monday to Saturday, excluding public holidays. Delivery times may vary depending on the delivery area, route planning, availability of Goods and other operational circumstances.

We currently deliver within South Africa, subject to the availability of delivery services to the relevant area.

Once the Goods have been delivered to the agreed delivery address and accepted by you or your authorised representative, you are responsible for the Goods, subject to your rights under applicable consumer protection legislation.

5.4 Delivery Periods

Perfectly Plush KZN will make every reasonable effort to deliver your Goods within the estimated delivery period communicated to you at the time of purchase.

Delivery timeframes are estimates and may be affected by factors outside our reasonable control, including stock availability, manufacturing or supplier delays, transport disruptions, weather conditions, unforeseen operational circumstances or delays caused by Third-Party Providers.

Where we become aware of a material delay, we will notify you and provide an updated estimated delivery timeframe where reasonably possible.

5.5 Order Documentation

Once your order has been confirmed, Perfectly Plush KZN may provide you with relevant documentation electronically, including:

  • Your order confirmation;
  • Product care instructions, where applicable;
  • Applicable warranty or guarantee information; and
  • Other information relevant to your purchase.

At the time of delivery, you may also be provided with a copy of your invoice and/or delivery note.

5.6 Access to the Delivery Location

You are responsible for ensuring that the delivery location is accessible and suitable for the safe delivery of the Goods.

Before delivery, you must ensure that:

  • There is sufficient access for the delivery vehicle and delivery team;
  • Doorways, passages, staircases and lifts are sufficiently large to accommodate the Goods;
  • Any required access permits or building approvals have been arranged;
  • The area where the Goods will be placed is clear and ready for delivery; and
  • Any valuable, fragile or personal belongings are removed from the delivery area.

Our delivery team will not be responsible for moving or rearranging existing furniture, clearing spaces, removing unwanted items or preparing the premises for delivery.

Where applicable and subject to availability, specialised lifting or hoisting services may be arranged at an additional cost. Any such requirements should be discussed with the Perfectly Plush KZN Customer Care Team before delivery so that the necessary arrangements can be made.

Customers are not required to provide tips or additional payments to delivery personnel.

5.7 Stock Availability and Delays

Although Perfectly Plush KZN makes every reasonable effort to maintain accurate stock information, stock availability cannot always be guaranteed.

Where Goods have an extended lead time, this may be indicated on our website, App or order documentation at the time of purchase.

Delays may occasionally occur due to circumstances beyond our reasonable control, including manufacturing delays, supplier availability, component shortages, transport delays or other unforeseen circumstances.

Where a significant delay occurs, we will keep you informed and provide an updated estimated delivery timeframe where possible.

If a delay is expected to extend the delivery timeframe substantially, Perfectly Plush KZN may contact you to discuss the available options, which may include continuing to wait, selecting an alternative product or requesting a refund, subject to applicable law and the circumstances of your order.

If Goods purchased by you subsequently become unavailable, we will notify you and discuss the available options, which may include selecting an alternative product or receiving a refund where applicable.

5.8 Assembly and Installation

Where assembly is included as part of the applicable delivery service, Perfectly Plush KZN will arrange for the Goods to be assembled at the time of delivery, where reasonably possible.

If you request assembly to take place after the original delivery date, an additional call-out or service fee may apply and must be paid in advance.

If you choose to assemble the Goods yourself, you are responsible for ensuring that the assembly is carried out correctly and in accordance with the applicable assembly instructions.

Perfectly Plush KZN will not be responsible for damage, missing components, incorrect assembly or personal injury resulting from customer-performed assembly where the issue was caused by incorrect or improper assembly.

Where Goods are delivered and unpacked by our delivery team, packaging materials may be removed from the premises following delivery, unless otherwise agreed in advance.

You are responsible for ensuring that valuable or fragile belongings are removed from the delivery area and that pets, children and other persons are kept safely away from the delivery area while the delivery and installation are taking place.

5.9 Accepting Delivery

Upon delivery, you or your authorised representative may be required to:

  • Confirm receipt of the Goods;
  • Provide your name or the name of the authorised representative;
  • Provide reasonable identification where requested; and
  • Sign the applicable delivery documentation.

By accepting delivery, you confirm that the Goods have been delivered to the stated delivery address.

If you are unable to accept the delivery personally, you may nominate an authorised representative to accept delivery on your behalf. Any person at the delivery address who accepts the Goods may reasonably be regarded as authorised to do so on your behalf.

If nobody is available to accept delivery, or if delivery cannot reasonably be completed due to access restrictions or other circumstances attributable to you, Perfectly Plush KZN may arrange an alternative delivery date.

Additional delivery, redelivery or storage charges may apply where a delivery cannot be completed because:

  • Nobody is available to receive the Goods;
  • Access to the property is unavailable or inadequate;
  • The delivery location is unsuitable;
  • The Goods cannot reasonably be brought into the property due to access restrictions; or
  • Incorrect or incomplete delivery information was provided.

If delivery cannot be successfully completed after multiple reasonable attempts, Perfectly Plush KZN reserves the right, subject to applicable law, to cancel the order, recover reasonable costs incurred in connection with failed deliveries and/or storage, and refund any remaining balance due to you.

5.10 Inspection of Goods on Delivery

You should inspect the Goods as soon as reasonably possible upon delivery.

Where there is visible damage to the Goods or packaging, you should record the nature of the damage on the delivery documentation and notify Perfectly Plush KZN as soon as possible.

We recommend that you take photographs or videos of any visible damage and provide these to our Customer Care Team together with your order or invoice details.

If you identify any damage or defect that is not reasonably apparent upon delivery, you should notify us as soon as reasonably possible after discovering it.

Your rights in respect of defective, damaged or incorrectly supplied Goods are subject to our Returns and Refunds Policy and applicable consumer protection legislation.

5.11 Third-Party Delivery Providers

Perfectly Plush KZN may appoint Third-Party Providers, including courier, logistics and delivery companies, to assist with the delivery, installation or fulfilment of your order.

Where a Third-Party Provider is used, you authorise Perfectly Plush KZN to provide that provider with the information reasonably necessary to fulfil your order, including your name, contact details, delivery address and relevant order information.

All personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.

While we will take reasonable steps to appoint reputable Third-Party Providers and monitor the fulfilment of orders, any rights you may have in respect of delivery, damage, loss or delays will remain subject to applicable law and the terms of your purchase.

5.12 Storage of Goods

Full payment for Goods must be received before the Goods are released for delivery or collection, unless otherwise agreed in writing by Perfectly Plush KZN.

Where Goods have been completed, are ready for collection or delivery, and you are unable or unwilling to accept delivery within the agreed timeframe, Perfectly Plush KZN may, subject to applicable law, charge a reasonable storage fee.

Any applicable storage fee will be communicated to you before it is charged and may be calculated based on the size and nature of the Goods, the period of storage and the costs reasonably incurred by Perfectly Plush KZN.

If Goods remain in storage for an extended period and we are unable to arrange delivery or collection with you despite reasonable attempts to do so, Perfectly Plush KZN reserves the right, subject to applicable law, to cancel the order, recover reasonable storage and delivery-related costs incurred, and refund any remaining balance due to you.

Any storage arrangements and applicable charges will be communicated to you in advance where reasonably possible.