Terms of service

Definitions

For purposes of these Terms and Conditions, unless the context indicates otherwise, the following words and expressions shall have the meanings set out below:

  • “App” means a mobile application operated or made available by Perfectly Plush KZN, which may be accessed and used on a mobile phone, tablet, smartwatch or any other compatible mobile device.
  • “Goods” means any product, item, furniture, accessory or other merchandise purchased from Perfectly Plush KZN, whether purchased online, through the App, in-store or through any other authorised sales channel.
  • “Made-to-Order Goods” means Goods that are not pre-manufactured and held in stock, but are produced, sourced or ordered specifically in accordance with the customer’s selected requirements. This may include the selection of a particular product, size, fabric, finish, colour, material or combination of components and, where applicable, the selection of additional features or components. Made-to-Order Goods may also include Pre-Order Goods.
  • “Online Shopper” means a customer who purchases Goods from Perfectly Plush KZN through the App, website or any other online sales platform or electronic channel made available by Perfectly Plush KZN.
  • “Pre-Order Goods” means Goods that are not immediately available from existing stock and which require additional time to fulfil due to the availability, manufacture, procurement or delivery of specific products, materials or components. Pre-Order Goods may therefore be subject to longer lead times than Goods that are readily available from stock.
  • “Third-Party Provider” means any independent supplier, manufacturer, courier, logistics company, service provider or other third party appointed or engaged by Perfectly Plush KZN to assist with the manufacture, supply, processing, delivery, installation or fulfilment of an order.
  • “We”, “Us” and “Our” means Perfectly Plush KZN, including its authorised representatives, employees, agents and service providers, where applicable.
  • “You” and “Your” means the customer purchasing or intending to purchase Goods from Perfectly Plush KZN, whether through the App, website, in-store, telephonically or through any other authorised sales channel.

Unless the context clearly indicates otherwise, words importing the singular include the plural and vice versa, and words importing any gender include all genders.

 

1. GENERAL

1.1 These Terms and Conditions apply when you use any website, online store, mobile application or other digital platform operated by Perfectly Plush KZN to purchase Goods from us (“Online Shopping Terms”).

These Online Shopping Terms should be read together with any other terms and conditions applicable to your use of our website, App or other digital platforms, as well as any additional terms that may apply to specific Goods, services or transactions, including our Delivery, Returns and Refunds policies.

Where applicable, any such additional terms and conditions are incorporated into these Online Shopping Terms by reference and will form part of the agreement between you and Perfectly Plush KZN.

1.2 Contacting Perfectly Plush KZN

If you have any questions, require assistance with an order, or need to contact us regarding any aspect of your purchase, you may contact the Perfectly Plush KZN Customer Care Team using the details below:

a) Phone or WhatsApp:

+27 83 859 4776 or +27 67 422 1376

Customer Care Hours:

i) Monday – Thursday: 09:00 to 16:00

ii) Friday: 09:00 to 15:00

iii) Saturday: 09:00 to 14:00

iv) Sunday: 09:00 to 14:00

b) Email:

info@perfectlyplushkzn.co.za

c) In-store assistance:

You may also visit any Perfectly Plush KZN store during our published trading hours to speak with a sales consultant.

1.3 It is your responsibility to ensure that all information provided to Perfectly Plush KZN is accurate, complete and up to date. This includes, but is not limited to, your name, telephone number, email address, delivery address and any other information required to process and fulfil your order.

You must notify us as soon as reasonably possible if any of the information you have provided changes. Perfectly Plush KZN will not be responsible for delays, failed deliveries or other consequences resulting from incorrect, incomplete or outdated information supplied by you.

 

Acceptance of Terms and Electronic Communication

By placing an order for Goods with Perfectly Plush KZN, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, together with any other terms and policies applicable to your purchase.

You consent to Perfectly Plush KZN providing invoices, order confirmations, delivery updates, notices and other communications relating to your order electronically, including by email, SMS, WhatsApp or other electronic communication channels where appropriate.

Where necessary for the fulfilment of your order, you also acknowledge and consent to Perfectly Plush KZN sharing your relevant contact and order information with authorised Third-Party Providers, who may contact you directly in connection with the processing, delivery, installation or fulfilment of your order.

 

4. GOODS AND PRICING

4.1 Availability of Goods

All Goods displayed on the Perfectly Plush KZN website, App or other online platforms are subject to availability.

While we make every reasonable effort to maintain accurate stock information, certain Goods may become unavailable without prior notice. If any Goods included in your order are unavailable, delayed or no longer available, Perfectly Plush KZN will notify you as soon as reasonably possible and advise you of the available options.

Online purchases and deliveries are currently available within South Africa only, unless otherwise expressly agreed by Perfectly Plush KZN.

4.2 Pricing

All prices displayed on the Perfectly Plush KZN website and App are stated in South African Rand (ZAR) and are applicable within South Africa.

Prices are subject to change without prior notice, provided that any change will not affect an order that has already been accepted and concluded, except where permitted by applicable law or where the displayed price was clearly erroneous.

Unless expressly stated otherwise, prices displayed exclude applicable delivery, collection, installation or other additional service charges.

4.3 Product Display and Description

Perfectly Plush KZN makes every reasonable effort to ensure that product descriptions, images, colours, dimensions, specifications and prices displayed on our website and App are accurate and up to date.

However, the appearance of a product, particularly its colour, texture and finish, may vary depending on the device, screen settings, lighting conditions and other technical factors used to view the product online.

Accordingly, we cannot guarantee that the colour or appearance of the Goods delivered to you will be an exact representation of the product displayed on your device.

Where colour, fabric, texture or finish is an important consideration, we strongly recommend that you visit a Perfectly Plush KZN store or showroom, where applicable, to view the product and available samples before placing your order.

4.4 Made-to-Order Goods

Made-to-Order Goods are products specifically produced, sourced or ordered according to the requirements and selections made by the customer.

Once the required deposit or payment has been received and production, procurement or processing has commenced, the order may not be changed, cancelled or refunded, except where required by applicable law or where otherwise agreed in writing by Perfectly Plush KZN.

Customers are therefore encouraged to carefully confirm all selections, including product type, dimensions, colour, fabric, finish and any other specifications, before placing an order.

4.5 Order Acceptance and Conclusion of Sale

Submitting an order through the Perfectly Plush KZN website or App constitutes an offer by you to purchase the selected Goods, subject to these Terms and Conditions and the availability of the Goods.

An order will only be regarded as accepted by Perfectly Plush KZN once we have confirmed acceptance of the order in accordance with our applicable order-processing procedures.

Where delivery is selected, fulfilment of the order will take place through delivery to the address provided by you, subject to the applicable delivery terms.

An automated order confirmation, payment confirmation or electronic acknowledgement does not necessarily constitute acceptance of the order or confirmation that the Goods are available. Perfectly Plush KZN reserves the right to decline or cancel an order in the circumstances permitted by these Terms and Conditions and applicable law.

If we are unable to fulfil your order, we will notify you as soon as reasonably possible and, where you have already made payment, refund the applicable amount paid by you in accordance with our Refund Policy.

Adding Goods to a wishlist, shopping cart or online bag does not constitute a completed order or guarantee availability or pricing.

Goods may be removed from your shopping cart or wishlist if they become unavailable, and prices may change before the order is completed. Perfectly Plush KZN will not be responsible for Goods becoming unavailable or for a price changing before you complete the purchase process.

4.6 Cancellation or Rejection of Orders by Perfectly Plush KZN

Subject to applicable law, Perfectly Plush KZN reserves the right to decline, suspend or cancel an order, whether in whole or in part, where reasonably necessary, including in the following circumstances:

4.6.1 Financial Circumstances

Where we become aware that you have entered into debt review or another formal financial process that may materially affect our ability to fulfil the order, we may suspend or cancel the order to the extent permitted by applicable law.

4.6.2 Fraudulent, Abusive or Unauthorised Activity

We may decline or cancel an order where we reasonably suspect that you have:

  • Abused or misused our website, App or online shopping platform;
  • Attempted to gain unauthorised access to our systems or data;
  • Intercepted or attempted to intercept data;
  • Engaged in fraudulent, deceptive or unlawful activity;
  • Created multiple accounts or profiles for the purpose of obtaining promotions, discounts or benefits contrary to the applicable promotional terms; or
  • Otherwise attempted to circumvent or manipulate our ordering or promotional processes.

Where appropriate and subject to applicable law, Perfectly Plush KZN may suspend or terminate access to online accounts or platforms associated with such activity.

4.6.3 Errors and Incorrect Information

We reserve the right to correct or cancel an order where an error has occurred in relation to the Goods or the order.

Errors may include, but are not limited to:

  • Incorrect pricing;
  • Incorrect product descriptions;
  • Incorrect quantities;
  • Incorrect specifications;
  • Incorrect promotional information;
  • Technical or system errors; or
  • Goods being incorrectly shown as available when they are no longer available.

If we identify an error after you have placed an order, we will notify you as soon as reasonably possible.

Where the correct price of the Goods is higher than the price displayed at the time of purchase, we will contact you and provide you with the option, where applicable, to:

  • Cancel the order and receive a refund of any amount already paid;
  • Select an alternative product; or
  • Proceed with the purchase by paying the applicable price difference.

Nothing in this clause limits any rights you may have under applicable consumer protection legislation.

4.6.4 Cancellation Initiated by Perfectly Plush KZN

Where Perfectly Plush KZN cancels an order or declines to process an order for reasons permitted under these Terms and Conditions, no cancellation fee will be charged by Perfectly Plush KZN.

If you have already paid for the affected Goods, we will refund the amount paid in accordance with our Refund Policy and applicable law.

Subject to applicable law, Perfectly Plush KZN will not be liable for indirect, consequential or other losses arising solely from the cancellation or non-processing of an order.

4.7 Promotions and Special Offers

All promotions, discounts and special offers offered by Perfectly Plush KZN are subject to the specific terms and conditions applicable to each promotion.

Unless expressly stated otherwise:

  • Promotions are valid for the advertised promotional period or while promotional stock lasts, whichever occurs first.
  • Promotions cannot be applied retrospectively to purchases made before the promotion commenced.
  • Promotions cannot be applied retrospectively to purchases made after the promotion has ended.
  • Promotional offers may be subject to limited stock availability.
  • Delivery, collection, installation and other service charges are excluded from promotional discounts unless expressly stated otherwise.
  • Promotional Goods may be subject to specific return, exchange or cancellation conditions, which will be communicated as part of the applicable promotion.

Perfectly Plush KZN reserves the right to amend, withdraw or terminate a promotion where permitted by applicable law and subject to the specific terms applicable to that promotion.